FREQUENTLY ASKED QUESTIONS (FAQ)

Ordering & Products

Q1: What products do you sell?

We specialise in a curated selection of premium cannabis edibles, including CBD gummies, THC gummies, Kiva Chocolate Bar, Camino Gummies, and other cannabis-infused products.

Q2: Do I need to be a certain age to purchase from your store?

Yes. You must be 21 years of age or older to purchase from Edibles Online Store. By placing an order, you confirm that you meet the legal age requirement in your jurisdiction.

Q3: Are your products lab-tested and compliant?

Absolutely. All of our products are sourced from reputable manufacturers and are third-party lab tested to ensure potency, safety, and compliance with legal standards.

Shipping & Delivery

Q4: Where do you ship?

We currently ship to states in the United States where edible cannabis is legal to sell and consume. Also we do ship to states or countries where cannabis is illegal.

Q5: Is delivery discreet?

Yes. To protect customer privacy, all orders are shipped in plain, unbranded packaging. Your order details and contents remain confidential.

Q6: How long does shipping take?

In most cases, orders are processed within one to two business days. Delivery times vary by location, but most orders arrive within 3–7 business days.

Returns & Refunds

Q7: What is your return policy?

Due to the perishable and regulated nature of cannabis products, we do not accept returns unless the item is damaged or incorrect. If there’s an issue with your order, please contact us within 48 hours of delivery.

Q8: How do I request a refund or replacement?

Send an email to our support team with your order number, images of the problem, and a brief description to info@ediblesonlinestore.com. We will work hard to respond to your request promptly and fairly.

Payments & Security

Q9: What payment methods do you accept?

We accept most major Cashapps, Zelle, Apple Pay, and select crypto wallets. Payment details are encrypted and processed through secure gateways.

Q10: Is my personal information safe?

Yes. We take your privacy seriously. Our Privacy Policy, which complies with GDPR and other applicable laws, governs the handling of all data.

Legal & Safety

Q11: Are cannabis edibles legal?

Cannabis laws vary by state. We ship and sell to both legal and illegal jurisdictions. Before making a purchase, it is your responsibility to ensure that local laws are followed.

Q12: How much cannabis is in Kiva Products?

Every Kiva product in our portfolio is consistently dosed and clearly displays the THC and CBD (if applicable) content in milligrams, as well as a reference for dosing and instructions for use. You can control your experience and determine your individual Minimum Effective Dose (MED) with every Kiva product, which contains no more than 5 MG THC per serving. We adhere to strict safety and regulatory standards and rigorously test every batch, so you can trust that every product is clean, safe, and consistent. To learn more, check out our About Us page.

Q13: What are the effects of THC or CBD edibles?

THC may produce psychoactive effects, including euphoria, relaxation, or drowsiness. CBD may help alleviate pain or promote calmness and is not intoxicating. Effects are unique to each person. Always start with a low dose and wait at least 2 hours before consuming more

Q14: I have dietary restrictions, can I still enjoy Kiva Products?

All of our products are made in a facility that processes milk, nuts, soy and gluten. None of our products are Kosher at this time. All Kiva products are free of artificial flavourings. Be sure to visit the Product Pages to check out the allergens and ingredients for each of our delicious edibles.

Customer Support

Q15: How can I contact your team?

For any questions or support needs, email us at info@ediblesonlinestore.com. Our team responds within 24–48 hours, Monday through Friday.